For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via several of the major mail carriers, including UPS, FedEx, and the United States Postal Service. Customers are able to opt for the carrier of their choosing.
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
1. Products that are normally stocked but that are temporarily out of stock
2. Products that are not normally stocked and must therefore be special ordered
3. Items requiring special attention in adherence to legal and/or delivery service guidelines
Under such circumstances, you will be emailed regarding the specifics of your situation.
Delays in Shipping
On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email by dixieflag.com. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
Standard Shipping: Our standard method of shipping is UPS ground shipping. You may expect to receive your order within 4-8 business days from the date of shipment.
PO Box Shipping: We cannot deliver via UPS or FedEX to PO Boxes. During checkout, please be sure to provide us with a physical shipping address.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager.
Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us at (800)356-4085.